Work that improves lives
Being a part of the BlueCross team means we’re doing vital work that makes a positive impact on people’s lives through a culture of service centered on our members, customers and communities.
We believe that when people feel valued and respected, they do their best work. That’s why we’re committed to creating a workplace where everyone has the opportunity to thrive. We recognize and appreciate the unique backgrounds, experiences and perspectives each person brings, because understanding one another helps us better understand and serve our members.
Our culture is built on a remote-first workplace that offers family-friendly benefits, career development support, and a welcoming community that respects and makes a place for all.
An accident, its aftermath and a career
Jae Yi’s journey to becoming a pharmacist began after his family immigrated to the U.S. from South Korea, escaping economic hardship. At 21, a devastating car accident left Jae with significant injuries, including the loss of his left leg and limited use of his right arm. Years of rehabilitation led him to community college and aspirations in engineering. However, a severe infection after arm surgery and the attentive intervention of a pharmacist changed his life’s direction. Inspired by the pharmacist who helped save his arm, Jae pursued a Doctor of Pharmacy degree and now serves as a clinical review pharmacist, drawing on his patient experiences to guide his work. “It’s my desire to use my personal experience to bring the patient perspective to what I do,” Jae says. “We put our members first, and I always want to help with that.”
Celebrating our engaged workforce
We believe delivering consistent value for our members starts with a workforce that understands where we’re headed and why it matters. That’s why we hold regular strategy sessions throughout the year, giving employees a clear view of our priorities and how their work supports affordability, reliability, and long‑term value. This shared understanding helps us work more effectively and better serve the people and communities who rely on us.
This focus on clarity and purpose supports strong engagement and performance. Our employee engagement index remains above 90, a nationally leading achievement we’ve reached for nine years in a row. And 2025 engagement survey results revealed that:
of employees understand how their jobs contribute to our mission
of employees believe colleagues are passionate about providing exceptional customer service
of employees believe colleagues are willing to go beyond for the success of BlueCross
Attention to detail helps data take flight
Josh McClure’s career journey — from Air Force mechanic to business analytics director at BlueCross — centers on viewing challenges from every angle and helping others. His analytical skills, honed through aircraft maintenance, now drive teams managing data that improves the health and care of BlueCross members.
Drawn to health care by family and a desire for impact, Josh has advanced through IT, quality assurance, and analytics, leading teams that turn data into actionable insights for employers and members alike.
Grateful for the BlueCross support of his growth and remote work, Josh reflects, “When individuals come together around a common cause, they can do extraordinary things.”
Josh McClure
Business Analytics Director
Exploring Filipino roots in Tennessee
Carolyn Habba, a research associate at BlueCross, thrives on solving problems for BlueCare Plus members who qualify for both Medicare and Medicaid. Growing up in a multicultural family — with a Filipino mother and Chaldean-American father — Carolyn often felt like an observer, piecing together her heritage on her own. After surviving Hurricane Harvey in 2017, she moved to Georgia and joined BlueCross, where the warmth and support of her colleagues helped her heal from past depression and embrace her background. Carolyn now enjoys sharing her unique experience with others, believing that cultural understanding bridges gaps in both her work and personal life. “It’s important to remember, that’s another human being on the other end of the line who is working and striving for their family and loved ones. That’s something everyone has in common.”
Carolyn Habba
Research Associate
Committed to serving our members
Our employees welcome the opportunity to share why their work matters. BlueCare Plus Customer Service Expert Jacob Lackey explains what he loves about his job and why it’s both supportive of our members and meaningful to him.
A hospital nursing perspective benefits members’ health
As a clinical products consultant at BlueCross, Bonnie Scarlett is inspired when members share how company outreach led them to vital health screenings and care. With a background in nursing, Bonnie brings firsthand experience to her work analyzing data and enhancing programs that prioritize member wellbeing.
Her career path began with a passion for science and a drive to help others, leading her from hospital nursing roles to BlueCross, where she supports quality improvement and educates teams on the positive impact of every member interaction.
Bonnie values compassion and strives to ensure members feel supported on their health journeys. “At the heart of everything we do is a simple promise to take care of our members.”
SWITCH Academy
One meaningful way we encourage growth and development is through our support of SWITCH Academy. The program gives high-functioning young adults with intellectual or learning disabilities the opportunity to earn immersive workforce experience and develop skills to seek competitive employment.
Hamilton County students taking part in BlueCross workforce training on site at the company’s Chattanooga headquarters through SWITCH Academy during the 2025-2026 school year
Months to receive a bachelor’s degree in computer science and potential job offer through BlueSky Institute’s partnership with ETSU
BlueSky Tennessee Institute success continues
The second class of the BlueSky Tennessee Institute, a first-in-the-nation workforce development program, graduated in 2025 and accepted roles with BlueCross. The 28 graduates earned bachelor’s degrees in computing after completing the university’s required coursework in just over two years. They began full-time work with the BlueCross enterprise information technology division in January, bringing the company’s total BlueSky Institute alumni headcount to 55 employees.
Building a pipeline of mission-driven customer service talent
BlueCross has partnered with Chattanooga State Community College to launch BlueHorizon, a workforce development program that helps recent high school graduates and adult learners earn an associate degree in health sciences while completing a paid apprenticeship as a Customer Service Representative. More than 130 applicants have applied for the 2026 term. The program offers a structured 40‑hour week that includes class time, multiple health plan options, financial savings plans, mentorship, and up to 27 college credits for completing initial operations training. BlueCross also plans to expand to offer college credit for current CSRs based on their existing training.
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©2026 BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee, BlueCross BlueShield of Tennessee Foundation, BlueCross BlueShield of Tennessee Community Trust and BlueCare Tennessee are Independent Licensees of the Blue Cross Blue Shield Association. BlueCross BlueShield of Tennessee is a Qualified Health Plan issuer in the Health Insurance Marketplace.
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