Health care affordability, access to care and community investment shape how Tennesseans experience the health system every day. And our 2025 Impact Report serves as a public, data-backed view into how BlueCross delivers on our mission to operate responsibly on behalf of the communities we serve.
A clearer picture of affordability and access
At the center of this year’s report is affordability – not as a slogan, but as an operational reality.
The Impact Report outlines the scale at which BlueCross supports members through medical claims paid, access to virtual care, and services designed to help people navigate an increasingly complex health care system.
Taken together, these measures illustrate how affordability is shaped by day-to-day decisions: processing claims efficiently, expanding access points and supporting members when they need support most.
Community impact beyond health coverage
The report also documents our broader role in communities across Tennessee. From taxes paid that help support local and state services to thousands of hours of TeamBlue volunteer time, the Impact Report reflects how our presence extends beyond coverage.
These investments are not isolated initiatives, but part of a long-term approach to creating healthier communities and stronger outcomes over time.
The role of people behind the numbers
Another theme running through the report is the connection between people and purpose. Employee engagement data shows strong alignment between individual roles and our mission to deliver Peace of Mind through Better Health™ – a factor that directly influences how members and customers experience support, service and care.
Rather than positioning culture as an internal concept, our aligned workforce understands their ability to create tangible outcomes for members and communities.
Looking at impact over time
The Impact Report offers an overarching view of how BlueCross delivers our mission over time through operational performance, community investment and workforce alignment.
By connecting these elements in one place, the report helps readers better understand how our business priorities related to improved health outcomes and affordable health care are reinforced through everyday operations, not just individual initiatives or moments.
“At a time when health care affordability and access remain top priorities, transparency matters,” says Scott Pierce, executive vice president and chief operating officer. “Our Impact Report is designed to show not only what we do, but how consistently we show up for the people and communities we serve.”
The full 2025 Impact Report is available at:
https://bcbstnews.com/impact-report-2025/
Valerie joined the BlueCross BlueShield of Tennessee corporate communications team in 2018. An experienced writer, editor, and communications strategist, Valerie works to amplify employee voices.