BlueCross Offering Telehealth Visits at No Cost

Expanded access helps members seek regular care without leaving home

CHATTANOOGA, Tenn. — BlueCross will offer telehealth visits at no cost to members in eligible health plans now through April 30.

“We know our members are concerned and taking extra precautions, so we want to offer more options for seeking care when they need it,” says Kelly Paulk, vice president of product strategy and individual markets. “They can use telehealth services for many health concerns, 24/7 and from the comfort of their home or workplace.”

This enhanced benefit is available to BlueCross members with Medicare plans, Individual/Marketplace plans and fully insured employer-based plans. Members can call the Member Service number on the back of their BlueCross ID card to find out if they’re eligible.

Members with our telehealth benefit can access PhysicianNow powered by MDLive by phone, online video chat or through the MyBlueTN mobile app. First-time users need to register for an account on

As confirmed cases of the novel coronavirus (COVID-19) continue to rise, BlueCross is focused on limiting the spread and impact of the disease. That includes efforts to remove barriers to care, such as waiving member costs for testing that is FDA-approved or under review for FDA approval and pledging to cover promising treatments and vaccines as they become available.

“Telehealth makes it more convenient for members to speak with a board-certified doctor without having to leave their home and risk becoming infected, or infecting others,” Paulk said.

For ongoing updates about the BlueCross response to COVID-19, visit

About BlueCross®

BlueCross BlueShield of Tennessee is a taxpaying, not-for-profit health plan serving more than 3.5 million members in Tennessee and around the country. The Chattanooga-based company was founded in 1945 and is celebrating its 75th anniversary of bringing peace of mind to its members and local communities. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company’s news center at

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