Ratings driven by BlueCross efforts to improve clinical outcomes and provide exceptional support
CHATTANOOGA, Tenn. – BlueCross BlueShield of Tennessee (BlueCross) has announced its 2025 Health Plan Quality Star Ratings from the National Committee for Quality Assurance (NCQA).
Both the BlueCross commercial and BlueCare plans – the organization’s health plan that serves the state’s TennCare program for lower income children, seniors and Tennesseans with disabilities – earned 4 out of 5 stars from NCQA. This award enables BlueCross to offer the only 4-star commercial Preferred Provider Organization plan in Tennessee. And with this announcement, BlueCare has now achieved a 4-star quality rating for the third consecutive year.
“Our 2025 NCQA star ratings are a reflection of our members’ trust and support – and the hard work our teams do every day to make sure our customers receive exceptional service,” said Dr. Andrea Willis, BlueCross SVP and chief medical officer.
“These ratings are a result of our company’s unwavering dedication to supporting high-quality healthcare services and our continuous efforts to enhance member satisfaction and outcomes. Our members, who are some of the most vulnerable people in Tennessee, know they can count on us,” said Dr. Julie Joseph, BlueCross VP and chief medical officer for BlueCare Tennessee.
Every year, NCQA evaluates plans based on a 5-star rating system that includes comprehensive evaluations of multiple performance measures. These ratings reflect the quality of care and services provided by plans and rate performance based on clinical outcomes, patient experience, customer service and operational efficiency.
NCQA ratings are derived from data collected through the Healthcare Effectiveness Data and Information Set, the Consumer Assessment of Healthcare Providers and Systems surveys and NCQA’s own accreditation standards.
To learn more about NCQA’s Health Plan ratings for 2025, visit their website.
For additional information on BlueCross BlueShield of Tennessee plans and offerings, visit bcbst.com.
About BlueCross®
BlueCross BlueShield of Tennessee is a taxpaying, not-for-profit health plan serving more than 3.3 million members in Tennessee and around the country. The Chattanooga-based company was founded in 1945 and has brought peace of mind to its members and local communities for more than 75 years. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company’s news center at bcbstnews.com.