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Committed to quality care

Improving the quality of care and services

We want to help you live a healthier life — and our National Committee for Quality Assurance (NCQA)-accredited Quality Improvement Program is one of the ways we do it.

NCQA rates health insurance plans based on the results of care that you get and what you say about your care. NCQA also recognizes provider practices that offer high-quality care.

In 2020, BlueCross will maintain NCQA Accreditation for the high quality of care delivered to our members. In addition, we support primary care practices in achieving NCQA Patient Center Medical Home (PCMH) Recognition.

Primary care practices that achieve NCQA PCMH Recognition encourage active collaboration and shared decision-making between patients, families and providers. In addition, PCMH practices deliver more comprehensive care that’s better coordinated and are required to offer appointments in the evenings and/or weekends.

We’ve supported NCQA PCMH Recognition, with NCQA PCMH consultant resources and financially, since 2009. Due to the success of the PCMH program, in 2020 we rebranded it as the Medical Home Partnership (MHP) program, which includes both quality and utilization metrics.

The MHP program consists of 25 primary care practices, 310 locations, approximately 1700 providers and 320,000 members who seek their care in Tennessee within a MHP practice. In addition, all MHP practices are required to achieve and maintain annually the NCQA PCMH Recognition. The 2019 program evaluation results indicated PCMH practices have higher quality and lower cost compared to non-PCMH practices with similar demographics.

In 2014, we introduced the Quality Care Partnership Initiative (QCPI), a value-based program, which pays incentives to providers who keep our members healthier by using preventive care and managing chronic conditions (for example, making sure members with diabetes get an annual retinal eye exam and screening for kidney problems). Currently, more than 50 primary care practices are participating.

In 2020, we added the Medical Home Partnership (MHP). MHP adds an additional focus on coordinating a member’s care needs, while promoting the quality of care measures.

How our Quality Care Program works

Our goal is to work with you and your provider to improve your health and to help make sure you get the preventive screenings and tests you need. If our records indicate you may need a particular test, such as a diabetes eye exam, we may send you reminders throughout the year, including:

Health and Wellness
BlueCross provides you with resources to help improve and manage your health. To learn more about these resources, visit bcbst.com/wellnesscenter or call the Member Service number on the back of your Member ID card.

Decision Support Tools
With these resources, you can get help with handling health issues, formulating questions to ask your doctor, understanding symptoms, and exploring health topics and wellness tips that matter to you most. We also offer a shopping and decision support program, and you can obtain information about the average amount paid to network providers and estimates of your out-of-pocket costs for certain items and services by using our healthcare cost estimator.

You can use our Healthcare Cost Estimator by logging in to bcbst.com and clicking Find Care, or by logging into myBlueTN and choosing Find Cost.

How you can learn more

For more information about quality at BlueCross, please click to view the educational resources below.

Whole-person approach to care

Care management

Senior care

If you have questions, please call us at 1-(800) 205-4983.